Research opportunities in service process design
نویسندگان
چکیده
منابع مشابه
Research Opportunities in Service Process Design
This paper presents an overview of the new issues and research opportunities related to four service operations design topics—the design of retail and e-tail service processes, design of service processes involving waiting lines and workforce staffing, service design for manufacturing, and re-engineering service processes. All four topics are motivated by new technologies (particularly web-base...
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ژورنال
عنوان ژورنال: Journal of Operations Management
سال: 2002
ISSN: 0272-6963
DOI: 10.1016/s0272-6963(01)00092-4